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Frequently Asked Questions
Below are some common question asked by our customer
Are your toys safe for children?
Absolutely! Safety is our top priority. All our toys are non-toxic, BPA-free, and meet international toy safety standards (ASTM, EN71, etc.).
Do your toys really help with learning?
Yes! Each toy is carefully selected or designed to promote cognitive, sensory, and motor skill development, encouraging curiosity, problem-solving, and creativity.
Do you offer educational toys for classrooms or schools?
Yes! We provide bulk discounts and special packages for schools, daycare centers, and learning programs. Contact us for more details.
Are your toys eco-friendly?
Many of our toys are made from sustainable wood, recycled materials, and eco-friendly packaging — because we care about your child’s future and the planet.
How can I contact customer support?
You can reach us anytime at galiviostore@gmail.com or use the contact form on our website. We usually reply within 24 hours.
Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.