Shipping Policy

Last updated: November 2025

At GALIVIO, we are committed to delivering your order quickly, safely, and with care.
We currently ship exclusively within the United States, offering free standard shipping on all orders — no minimum purchase required.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.

Please note that orders are not processed, shipped, or delivered on weekends or national holidays.

Delivery Times (United States)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5–7 business days	Free
Expedited Shipping	2–5 business days	Available at checkout for an additional fee

Delivery times may vary slightly depending on your location and carrier volume during high-demand seasons (such as holidays).

Order Accuracy and Address Information

Please ensure that all shipping details are accurate and complete at checkout.
GALIVIO is not responsible for delays or lost packages resulting from:

Incorrect or incomplete addresses
Carrier delays
Weather conditions or unforeseen logistics issues

If your package is marked as delivered but has not arrived, please contact the carrier first to verify delivery status.
If you still need assistance, reach out to us at 📧 galiviostore@gmail.com — we’re happy to help.

Lost or Delayed Packages

If your order appears lost or delayed beyond the expected timeframe, please contact our support team at 📧 galiviostore@gmail.com.
We’ll coordinate with our logistics partners to locate your package or issue a replacement/refund when applicable.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of both the packaging and the product.
We’ll assist you promptly with a replacement or refund depending on the situation.

Thank You for Choosing GALIVIO

Your trust means everything to us.
Our goal is to make sure every order — especially those filled with joy for your little ones — arrives safely, on time, and at no extra cost to you.

✨ Play. Learn. Grow — delivered with care and free shipping.